Privacy Policy

RentEEZ^TM aims to empower the community by fostering sharing economy. It’s a platform built on trust. A fundamental part of earning that trust means being clear about how we use your information and protecting your human right to privacy.

This Privacy Policy describes how RentEEZ^TM. and its affiliates (“we,” “us,” or “RentEEZ^TM”), process personal information in relation to your use of the RentEEZ^TM Platform. Depending on where you live and what you are doing on the RentEEZ^TM Platform, the supplemental privacy pages listed below may apply to you. Please follow the links and review the supplemental information describing how we process personal information for those regions and services.

Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”).

2.1 Information needed to use the RentEEZ^TM Platform.

We collect personal information about you when you use the RentEEZ^TM Platform. Without it, we may not be able to provide all services requested. This information includes:

• Contact Information, Account, Profile Information. Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.
• Identity Verification and Payment Information. Such as images of your government issued ID (as permitted by applicable laws), your ID number or other verification information, bank account or payment account information. If you are not a RentEEZ^TM user, we may receive payment information relating to you, such as when an RentEEZ^TM user provides your payment card to complete a booking. If a copy of your ID is provided to us, we may scan, use, and store information contained in your ID to verify your identity.

2.2 Information you choose to give us.

You can choose to provide us with additional personal information. This information may include:

• Additional Profile Information. Such as gender, preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible.
• Information About Others. By providing us with personal information about others, you certify that you have permission to provide that information to A RentEEZ^TM for the purposes described in this Privacy Policy, have shared the RentEEZ^TM Privacy Policy with them, and they have read and understood that it applies to them.
• Address Book Contact Information. Address book contacts you import or enter manually.
• Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team and other Members, or share your experience with us.

2.3 Information Automatically Collected by Using the RentEEZ^TM Platform and our Payment Services.

When you use the RentEEZ^TM Platform and Payment Services, we automatically collect personal information. This information may include:

• Geo-location Information. Such as precise or approximate location determined from your IP address or mobile device’s GPS depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions.
• Usage Information. Such as the pages or content you view, searches for Listings, you have posted, and other actions on the RentEEZ^TM Platform.
• Log Data and Device Information. Such as details about how you’ve used the RentEEZ^TM Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the RentEEZ^TM Platform. We may collect this information even if you haven’t created a RentEEZ^TM account or logged in.
• Cookies and Similar Technologies as described in our Cookie Policy.
• Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address, and other related transaction details.

2.4 Personal Information We Collect from Third Parties.

We collect personal information from other sources, such as:

• Third-Party Services. If you link, connect, or login to the RentEEZ^TM Platform with a third party service (e.g. Google, Facebook, WeChat), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.
• Background Information. For Members in the United States, to the extent permitted by applicable laws, we may obtain, for example, reports of criminal records, sex offender registrations, and other information about you and/or your background. For Members outside of the United States, to the extent permitted by applicable laws and with your consent where required, we may obtain the local version of police, background, or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports.
• Enterprise Product Invitations and Account Management. Organizations that use our Enterprise products may submit personal information to facilitate account management and invitations to use enterprise products.
• Referrals. If you are invited to the RentEEZ^TM Platform, such as a renter, the person who invited you can submit personal information about you such as your email address or other contact information.
• Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data, or information to help detect fraud and safety issues from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the RentEEZ^TM Platform, or about your experiences and interactions from our partners.

We use personal information as outlined in this Privacy Policy.

3.1 Provide, Improve, and Develop the RentEEZ^TM Platform. Such as to:

• enable you to access the RentEEZ^TM Platform and make and receive payments,
• enable you to communicate with other Members,
• process your request,
• perform analytics, debug and conduct research,
• provide customer service, training,
• send you messages, updates, security alerts, and account notifications,
• if you provide us with your contacts’ information, such as your friends, we may process this information: (i) to facilitate your referral invitations, (ii) to share your listing details and facilitate rental, (iii) for fraud detection and prevention, and (iv) to facilitate your requests or for any other purpose you authorize,
• personalize and customize your experience based on your interactions with the RentEEZ^TM Platform, your search and rental history, your profile information and preferences, and other content you submit, and
• enable your use of our enterprise products.

3.2 Create and Maintain a Trusted and Safer Environment. Including to:

• detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity,
• conduct security investigations and risk assessments,
• verify or authenticate information provided by you,
• conduct checks against databases and other information sources, including background or police checks,
• in connection with the activities above, we may conduct profiling based on your interactions with the RentEEZ^TM Platform, your profile information and other content you submit to RentEEZ^TM, and information obtained from third parties. In limited cases, automated processes, which analyze your account and activities on the RentEEZ^TM platform as well as information in relation to activities on and off the RentEEZ^TM platform that can be associated with you, could restrict or suspend access to the RentEEZ^TM Platform if such processes detect activity that may pose a safety or other risk to RentEEZ^TM, our community, or third parties. If you would like to challenge decisions based on automated processes, please contact us via the Contact Information section below.

3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. For example, to:

• send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,
• personalize, measure, and improve our advertising,
• administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by RentEEZ^TM or its third-party partners,
• analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you, and
• invite you to event and relevant opportunities.

3.4 Provide Payment services. Personal information is used to enable, or authorize third parties to use, Payment Services such as to:

• detect and prevent money laundering, fraud, abuse, and security incidents,
• conduct security investigations and risk assessments,
• comply with legal obligations (such as anti-money laundering regulations),
• with your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences, and,
• provide and improve Payment Services.

4.1 Sharing With Your Consent or at Your Direction.

Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your RentEEZ^TM account or participating in promotional activities by RentEEZ^TM partners or third parties.

Where permissible under applicable law, we may use certain information about you, such as your email address, de-identify it, and share it with social media platforms, to generate leads, drive traffic to RentEEZ^TM, or otherwise promote our products and services.

4.2 Sharing Between Members.

To help facilitate renting or other interactions between Members, we may need to share certain information such as:

• When a renting request is made, when there is a co-renter, or a dispute is submitted, certain information may be shared between renter(s) and owner(s), including profile, name, names of any additional Guests, cancellation history, review information, age of renter (unless prohibited by applicable law), dispute outcome (when applicable), and other information you choose to share and submit. When a booking is confirmed, additional information is shared to assist with coordinating the trip, like profile photo and phone number. When you as a owner have a confirmed booking, certain information is shared with the renter to coordinate the booking of rental, such as your profile, full name, phone number, and Listing address.

4.3 Information You Publish in Profiles, Listings, and other Public Information.

You can make certain information publicly visible to others, such as:

• Your public profile page, which includes your profile photo, first name (or initials where applicable), description, and city.
• Listing pages that include information such as the rental items or Experience’s approximate or precise location description, calendar availability, photo, aggregated demand information (like page views over a period of time), and additional information you choose to share.
• Reviews, ratings, and other public feedback.
• Content in a community or discussion forum, blog, or social media post.

We may display parts of your public profile and other Content you make available to the public like Listing details on third-party sites, platforms, and apps.

Information you share publicly on the RentEEZ^TM Platform may be indexed through third-party search engines. In some cases, you may opt-out of this feature in your account settings.

4.4 Host Service Providers.

Owner may use third-party services to help manage or deliver their services, such as cleaning services or lock providers..

4.5 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our Rights.

We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii) comply with a valid legal request (such as a subpoena or court order) or to respond to claims asserted against RentEEZ^TM, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability (more information on

4.6 Business Transfers.

If RentEEZ^TM undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

5.1 Analyzing your Communications.

We may review, scan, or analyze your communications on the RentEEZ^TM Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications.

5.2 Linking Third-Party Accounts.

You can link your RentEEZ^TM account with certain third-party services like social networks. Your contacts on these third-party services are referred to as “Friends.” When you direct the data sharing by creating this link:

• some of the information provided to us from linking accounts may be published on your public profile,
• your activities on the RentEEZ^TM Platform may be displayed to your Friends on the RentEEZ^TM Platform and/or that third-party service,
• a link to your public profile on that third-party service may be included in your RentEEZ^TM public profile,
• other RentEEZ^TM users may be able to see any Friends that you may have in common with them, or that you are a Friend of their Friend if applicable,
• other RentEEZ^TM users may be able to see any schools, hometowns, or other groups you have in common with them as listed on your linked social networking service,
• information you provide to us from the linking of your accounts may be stored, processed, and transmitted for fraud prevention and risk assessment purposes, and
• publication and display of information that you provide to the RentEEZ^TM Platform through this linkage is subject to your settings and authorizations on the RentEEZ^TM Platform and the third-party service.

5.3 Third-Party Partners & Integrations.

Parts of RentEEZ^TM may link to third-party services, not owned or controlled by RentEEZ^TM, such as Google Maps/Earth. Use of these services is subject to the privacy policies of those providers, such as Google Maps/Earth Additional Terms of Use, Google Privacy Policy RentEEZ^TM does not own or control these third parties and when you interact with them you are providing your information to them.

6.1 Managing Your Information.

You can access and update some of your personal information through your Account settings. If you connected your RentEEZ^TM Account to a third-party service, like Facebook or Google, you can change your settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up to date.

6.2 Data Access and Portability.

In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible).

6.3 Data Erasure.

In some jurisdictions, you can request that your personal information be deleted. Please note that if you request deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed:

• We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend an RentEEZ^TM Account for fraud or safety reasons, we may retain information from that RentEEZ^TM Account to prevent that Member from opening a new RentEEZ^TM Account in the future.
• We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, RentEEZ^TM and RentEEZ^TM Payments may keep information for tax, legal reporting, and auditing obligations.
• Information you have shared with others (e.g., Reviews, forum postings) will continue to be publicly visible on RentEEZ^TM, even after your RentEEZ^TM Account is canceled. However, attribution of such information to you will be removed. Some copies of your information (e.g., log records) will remain in our database, but are disassociated from personal identifiers.
• Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the RentEEZ^TM Platform will be subject to the revised Privacy Policy.